10x6 Solano Gazebo Canopy Tan Cover

Hi Chris, Thank you for your 4-star review! We're happy to hear that you're pleased with the quality of the Solano Gazebo Canopy. We appreciate your recommendation as well! We're sorry to hear about the challenges you faced during assembly. Clear labeling and detailed instructions are important to us, and your feedback will be taken into consideration for future improvements. It's great to know that with a bit of patience, you were able to enjoy the final product. If you need any assistance in the future, feel free to reach out. We're here to help! Best, The ShelterLogic Team

Hi Jeff, Thank you for your detailed 4-star review! We truly appreciate your feedback regarding the assembly instructions. Your insights are invaluable, and we will definitely look into this to ensure our instructions are as clear as possible for future customers. We're glad to hear your overall impression of the quality, and hope it meets your expectations as you continue to set it up. If you have any further questions or need assistance, please don’t hesitate to reach out. Your input helps us improve! Best, The ShelterLogic Team

Hi Melanie, Thank you for the fantastic 5-star review! We're so sorry to hear that the mini blizzard took its toll on your canopy, but it's reassuring to know that the metal frame and elastic anchor straps held strong through such extreme conditions. Your recommendation means a lot to us, and we're glad to hear the canopy served you well in both heat and snow. If you need any assistance in selecting a new canopy or have any questions, just let us know. We're here to help! Best, The ShelterLogic Team

Dear Brenda, Thank you so much for your glowing 5-star review of our 10x6 Solano Gazebo Canopy Tan Cover! We truly appreciate your support and recommendation. We are delighted to hear that you've had a positive experience with our company. We strive to provide excellent customer service, and we apologize for the issue you encountered with the mislabeled part. However, we are glad that our customer service representative Linda was able to quickly rectify the situation by arranging the correct part to be delivered to you. Your satisfaction is important to us, and we are thrilled to know that you are very happy with the product. Should you have any further questions or need assistance in the future, please do not hesitate to reach out to us. Once again, thank you for choosing our company, and we look forward to serving you again in the future. Best regards, ShelterLogic

Thank you so much for taking the time to leave a 5-star rating for the 10x6 Solano Gazebo Canopy Tan Cover, Andrew! We truly appreciate your support and feedback. We are thrilled to hear that you and your wife love this product. Your comment about wanting something sturdy and aesthetically pleasing is exactly what we aimed for when designing this gazebo. We are delighted to know that it is well-built and fits your space perfectly. If you have any further questions or need assistance, please don't hesitate to reach out. Thanks again for choosing ShelterLogic!

Dear Donald, Thank you so much for taking the time to rate our 10x6 Solano Gazebo Canopy Tan Cover with 4-stars! We truly appreciate your feedback and are delighted to hear that you are pleased with the overall quality and ease of assembly of the canopy. We apologize for the inconvenience you experienced with the incorrect mounting post. It is unfortunate that the part was initially on backorder, but we are glad to hear that it arrived shortly after you reached out to us. We understand that the process of getting the correct part replaced may have been a bit of a dance, and we apologize for any frustration it may have caused. Rest assured, we take your feedback seriously and will use it to improve our processes. Your satisfaction is our top priority, and we are thrilled to know that the canopy itself is well built. We hope it serves you well for many years to come. Once again, thank you for choosing our 10x6 Solano Gazebo Canopy Tan Cover and for sharing your experience with us. If you have any further questions or concerns, please do not hesitate to reach out. We are here to assist you. Best regards, ShelterLogic

Dear Gina, Thank you so much for your glowing 5-star review of our 10x6 Solano Gazebo Canopy Tan Cover! We greatly appreciate your kind words and are thrilled to hear that it has been the best thing you have ever bought for your yard. We're delighted to know that the design of our canopy prevents rain pooling and that it is easy for you to put up. It's also fantastic to hear that you have been able to leave the frame up in the winter and just remove the cover. Your loyalty to our product, especially after almost four years of use, is truly remarkable. We're honored that you have chosen to purchase a replacement cover from us, and we hope it continues to meet your expectations. Thank you again for taking the time to share your positive experience with us. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest regards, ShelterLogic

Salut, Nous sommes désolés d'apprendre que la toile est usée. Veuillez noter que nous proposons des toiles de remplacement. Pour passer une commande, veuillez nous appeler au 1-800-560-8383.

Dear Iris, Thank you so much for leaving a 5-star rating for the 10x6 Solano Gazebo Canopy Tan Cover! We truly appreciate your feedback and are thrilled to hear that you are enjoying your canopy. We also want to thank you for sharing your experience with us. It's great to know that the cover held up well in the rain and snow, even though it eventually retired when you relocated it. We're glad to hear that you were able to get a replacement cover and that you will continue to enjoy your canopy. If you have any further questions or need assistance, please don't hesitate to reach out to us. We value your satisfaction and are always here to help. Thank you again for choosing our product and for your kind words! Best regards, ShelterLogic!

Hello Andi, Thank you for your rating. To place an order for replacement parts, please call us at 1-800-560-8383. Thank you!

Hello Gloria, We are sorry to hear about this! To place an order for a replacement top, please call us at 1-800-560-8383. Thank you!

Thank you for your honest feedback, Sandra. We truly appreciate you taking the time to let us know about your experience. Please note that all our shelters include a 1-year limited manufacturer's warranty, and if the cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. Please submit a warranty claim here: https://www.shelterlogic.com/registration-and-warranties For ShelterLogic product inquiries, please call 1-800-560-8383. Thank you

Thank you so much for your 5-star rating of 10x6 Solano Gazebo Canopy Tan Cover, Jane! We're glad to hear that you love your canopy and can't wait for it to be back in stock for your next purchase. We truly appreciate your feedback.

Hello Doug, We are sorry that you were missing parts. We strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. To have the missing parts replaced, please send an email to parts@shelterlogic.com and include your name, mailing address, phone number, model number, a copy of the sales receipt, missing part numbers, and quantity. We will place your order and send you a confirmation email within 2 to 3 business days. We are available 7-days a week at 1-800-932-9344. Thank you