Max AP™ Canopy - 8 Legs, 10 ft. x 20 ft.

Hi Kevin, Thank you so much for your fantastic 5-star review! We're thrilled to hear that the Max AP™ Gazebo Canopy held up so well against the heavy rain and snow. It's impressive to see the precautions you took, like double staking and using stainless steel screws, to ensure its durability in tough conditions. Your feedback is truly valuable, and it's great to know that you’re relieved not to have to replace it. We're proud to be a part of your outdoor setup. If you have any questions or need assistance in the future, feel free to reach out. Best, The ShelterLogic Team

Hi Jason, Thank you for your fantastic 5-star review! We're thrilled to hear that you think the canopy is fantastic. We understand how helpful an extra zipper door would be, and we appreciate your feedback on that! If you have any other suggestions or need assistance, please feel free to reach out. Enjoy your canopy, and we look forward to serving you again soon! Best, The ShelterLogic Team

Hi Donald, Thank you for your wonderful 5-star review! We’re thrilled to hear that your first ShelterLogic canopy has served you well over the years, and it’s great to know that you’ve chosen us again for your replacement. Keeping it snow-free with a broom is a smart tip! If you have any questions about setting up your new canopy or need assistance down the line, just let us know. We appreciate your continued support! Best, The ShelterLogic Team

Hi there, Thank you for your thoughtful 4-star review! We appreciate your feedback regarding the clarity of the instructions, and we understand how important it is to have everything clear during assembly. We're sorry to hear about the bent pipes and the tarp not being as tight as you expected. Your experience with rain and snow performance is important, and we always recommend ensuring that everything is properly adjusted to maximize its effectiveness. If you need any assistance or tips to improve the setup, please feel free to reach out. We're here to help! For ShelterLogic product inquiries, please call 1-800-560-8383. Thanks for sharing your experience! Best, The ShelterLogic Team

Hi Calvin, Thank you for the amazing 5-star review! We’re glad to hear that you’ve found the Max AP™ Gazebo Canopy easy to assemble. It sounds like you've really put them to the test with those high winds, and we appreciate your trust in our product during such intense weather. If you have any future questions or need assistance, feel free to reach out. Wishing you many successful uses with your canopies! Best, ShelterLogic

Dear Robert, Thank you so much for taking the time to rate our Max AP; Canopy - 8 Legs, 10 ft. x 20 ft. with 4-stars! We really appreciate your feedback and are thrilled to hear that you find the canopy nice and strong. Your satisfaction is our top priority, and we are glad that our product met your expectations. If you have any further comments or suggestions, please feel free to share them with us. We value your input and use it to continuously improve our products and services. Once again, thank you for your rating and for choosing our Max AP Canopy! Best regards, ShelterLogic

Dear Frank, We are sorry to hear about this! Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7 days a week on 1-800-932-9344. We are looking forward to assisting you!

Dear Pauline, Thank you so much for your 5-star rating and fantastic feedback on our Max AP™ Gazebo Canopy - 6 Legs 10 x 20 ft. We greatly appreciate your support! We are delighted to hear that you are happy with the size and quality of our product. It's wonderful to know that your previous gazebo served you well for 8 years, proving its durability. We understand that unexpected weather events can cause damage, but we're glad you decided to purchase another one. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are always here to help! Best regards, ShelterLogic!

Dear D, Thank you so much for your fantastic 5-star rating of our Max AP Canopy Tent- 6 Legs, 10 ft. x 20 ft.! We truly appreciate your feedback and are thrilled to hear that you found the tent to be sturdy and easy to assemble. Your suggestion about reinforcing the joints with self-tapping screws is also very helpful. We apologize if you missed out on purchasing more of these tents while they were on sale. However, please keep an eye on our website for future promotions and discounts. We would be more than happy to assist you with any future purchases. Once again, thank you for your support and for taking the time to share your positive experience. We hope our Max AP Canopy Tent continues to serve you well for many future occasions! Warmest regards, ShelterLogic!

Dear Donald, Thank you so much for giving our Extension and Sidewall Kit for Canopy a 5-star rating! We truly appreciate your support and are thrilled to hear that you found the sidewall to be a valuable addition to your canopy. We couldn't agree more - the sidewall does wonders in expanding the space and making the canopy even more functional. It's fantastic to know that the extra expense was well worth it for you. Thanks again for your positive feedback and for choosing our product. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best regards, ShelterLogic!

Dear Donald, Thank you so much for your fantastic 5-star rating of our Max AP™ Gazebo Canopy - 6 Legs 10 x 20 ft. We really appreciate your feedback and are thrilled to hear that the canopy has been a great investment for your family. We take pride in offering tough and durable products that can withstand the elements, and it's wonderful to know that our canopy has met your expectations. Thank you once again for choosing our product and taking the time to share your positive experience. We are always here to assist you if you ever need any further assistance. Best regards, ShelterLogic

Dear valued customer,Thank you so much for taking the time to review our Max AP™ Canopy 2-in-1 with Enclosure Kit, 10 ft. x 20 ft., and for your generous 4-star rating. We truly appreciate your feedback and are thrilled to hear that you find our tent to be strong and durable, with the ability to last for years. We also want to apologize for any inconvenience caused by the alignment of the seams not matching up perfectly with the frame. We understand that this can be disappointing, and we thank you for bringing it to our attention. We continuously strive to improve our products, and your comment will undoubtedly assist us in ensuring better quality in the future. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to serve you even better in your future purchases. If you have any further concerns or need any assistance, please do not hesitate to reach out to us. Thank you again for your support and for choosing our Max AP™ Canopy 2-in-1 with Enclosure Kit. We look forward to serving you again soon! Best regards, ShelterLogic!

Dear customer, Thank you so much for taking the time to provide us with your valuable feedback regarding our Extension and Sidewall Kit for Canopy. We genuinely appreciate your efforts in sharing your experience with us. Firstly, we want to extend our sincere apologies for the issues you encountered with your returned item. We understand how frustrating and inconveniencing this must have been for you. Rest assured, we take all customer feedback seriously, as it helps us to identify areas for improvement in our products and services. To further assist us in resolving these issues and making things better, we would appreciate it if you could kindly provide us with specific details about the problems you faced with the returned item. Any additional information you can share regarding the matter would be extremely helpful. Once again, we apologize for any inconvenience you experienced and want to assure you that we are dedicated to rectifying these issues promptly. Your feedback is highly valued, and we strive to enhance our customers' satisfaction with each interaction. Thank you again for bringing this matter to our attention, and we look forward to working towards a resolution. Sincerely, ShelterLogic!

Dear Tharin, Thank you so much for your amazing 5-star rating of our Max AP™ Compact Canopy, 10 ft. x 10 ft.! We truly appreciate your kind words and your loyalty as a longtime customer. Your satisfaction and repeat business mean the world to us. We apologize for any inconvenience caused by the unavailability of the SANDSTONE canopy for your 10x20, but please know that we are constantly working to improve and expand our product line to meet the needs of our valued customers like you. Thank you again for choosing ShelterLogic, and we look forward to serving you for many more years to come. Best regards, ShelterLogic!

Hello Michael, Thank you so much for taking the time to leave us a 5-star review. Please note that we do not dictate the shipping cost as that is determined by the shipping company. We appreciate your feedback and will be using this proactively. Thank you for taking the time to leave this review and for choosing Shelterlogic!