Sojag Portland 8 ft. x 12 ft. Wall Gazebo

Hi Gloria, Thank you for your wonderful 4-star review! We’re delighted to hear that you’ve been enjoying your Portland gazebo since 2020. It’s always great to see our products being loved over the years! For replacement curtains and netting, we recommend checking our website or contacting customer service for the most accurate options. They can help guide you to the best resources available for your needs. If you have any other questions or need assistance, we’re here to help! Best, The SOJAG Team

Dear Louis, Thank you so much for your fantastic 5-star rating of our Portland Wall-Mounted Hardtop Gazebo, 10 ft. x 12 ft. Dark Brown. We truly appreciate your support and are thrilled to hear that you have been enjoying this product since 2015 without any issues. It's wonderful to know that you have been able to immerse yourself in its greatness. We also understand that the relentless sun can slowly wear down the curtains over time. We highly recommend considering a change to the curtains to ensure your continued comfort and protection. We're confident that with new curtains, your gazebo will regain its former glory and provide you with countless more enjoyable moments. Once again, thank you for your kind words, and please don't hesitate to reach out if you need any further assistance or have any questions. We're here to help! Best wishes, SOJAG

Hi Shaun, Thank you so much for taking the time to leave us a rating. We are awfully sorry to hear about this. We would like to collect more info and possibly provide a solution. Please give us a call at 1-866-901-1649 or email us photos to further evaluate what's going on at sojag.info@shelterlogic.com We are looking forward to assisting you!

Dear Emily, Thank you so much for taking the time to share your feedback on our PORTLAND Wall Gazebo 10 x 16. The roof is made of galvanized steel but being that the Portland Wall Gazebo is an open structure, that most certainly helps with air circulation on hot days. Thank you so much for taking the time to leave us a rating. If you have any questions or need assistance with anything, please don't hesitate to reach out. Our dedicated team is here to help and ensure your experience with us remains positive. For SOJAG inquiries, please call 1-866-901-1649 Thanks again for choosing SOJAG!

Dear Heather, Thank you so much for taking the time to share your 4-star rating and review of the SOJAG Portland 8 ft. x 12 ft. Wall Gazebo. We truly appreciate it! We're glad to hear that you found the gazebo pretty easy to put together and that it withstood heavy rainfall without any leaks. Your feedback regarding the mosquito-proof aspect is duly noted, and we apologize for any inconvenience caused. Nonetheless, we are thrilled that the gazebo has provided you with extra space at the cottage and that overall, you are happy with its quality. Thank you again for your support, and we hope to serve you even better next time. Best regards, SOJAG

Dear Blair, Thank you so much for taking the time to give us a stellar 5-star rating for the Portland Wall-Mounted Hardtop Gazebo, 10 ft. x 12 ft. Dark Brown. We truly appreciate your feedback and are delighted to hear that you are enjoying your purchase so far! We're glad to know that the setup process was relatively easy, even with just one person. We apologize for any confusion caused by the instructions and are grateful that you were able to resolve the issue by redoing only one step. We understand that shipping can sometimes result in damage or missing pieces, but we're thrilled to hear that we were able to promptly send you the necessary replacement parts. It's great to hear that your gazebo has withstood a couple of intense thunderstorms without any leaking issues. Your suggestion regarding alternative colors for the curtains is duly noted, and we will certainly consider expanding our range to cater to different preferences and needs. Once again, thank you for your kind words and for choosing our Portland Wall-Mounted Hardtop Gazebo. Your satisfaction is our top priority, and we are here to assist you with any future inquiries or concerns. Warm regards, SOJAG

Karene, Nous sommes vraiment désolés d'apprendre cela. Veuillez appeler notre service client afin que nous puissions recueillir plus d'informations et vous proposer la meilleure solution possible. Nous sommes disponibles 7j/7 sur 1-866-901-1649.

Thank you, Shawn! We are very happy to see that you love your new gazebo and that the installation was easy! We hope that you enjoy it for years to come. You can reach our Customer Service team if you have any questions at 800-560-8383. Thank you!

Thank you so much for your 5 star rating of our Portland Wall-Mounted Hardtop Gazebo! We are thrilled to hear that you are enjoying it and that it has been a great addition to your outdoor life. We agree that it is very sturdy and water resistant, and the various curtain configuration options provide wonderful shade from direct sunlight. Plus, it offers a pleasant and cozy place to be when it rains!

We are glad to see that you are pleased with your gazebo! Thank you for taking the time to share your thoughts and for choosing Shelterlogic!,Customer Service ,Customer Service Specialist